Policies
& Procedures

​Cancellation Policy
We understand busy schedules and different circumstances cannot be avoided, so we are happy to cancel your appointment with 24 hours notice. If any cancellation is made with less than 24 hours notice you will be charged a 25$ service fee upon re-scheduling your appointment. If more than 2 appointments have been missed in one calendar year, we reserve the right to disable your ability to schedule online.


Salon Privacy Policy
Your personal information, including personally identifiable transaction information, will be used for the purpose of providing you with services at Chroma Salon, servicing your requests, improving our services, and developing and informing you of additional services provided by Chroma. Occasionally, we will send you communications with information, which may be useful to you, including information and offerings about our services.
We may also use, disclose, and communicate your personal information if required to do so by law, including by an order of any court. We will never disclose your personal information to third parties without your consent. At all times, you will be given the choice to opt out of providing such information.

Redo Policy
If you are not entirely satisfied with your colour or cutting service, we are happy to provide you with the opportunity to return to the salon to redo the service at no additional charge. We must be contacted within 5 days of the original service date. The redo does not cover changes in the style or colour from the original consultation agreement.
All guarantees will be determined by the stylist in salon. We do not offer refunds for any hair services.
If you have attempted to have the service corrected elsewhere your guarantee is considered void.

Appointments
Chroma Salon recommends that clients reschedule their next appointment(s) before they leave the salon in an effort to reserve the date and time that best fits your schedule.
We also offer online booking 24/7 for your convenience.
If appointments aren't available during your desired date and time, please send a message and we will add your name to a cancellation list. In the event of a cancellation, you will be contacted by phone/email/or text.